If you have changed your mind about your purchase please contact Samantha within 14 days.
This can be done by phone, text, Facebook Messenger or email to ask for an appointment for an exchange.
Items can only be returned if they are in the condition they were purchased in i.e No stains, no deodorant marks or perfume smells.
Items must be fully tagged, if the tags have been removed and replaced the item cannot be exchanged.
Moulded/ preformed cups must be kept out flat and not folded in half as this can damage and crease some types of bra.
Briefs, Shorts, Thongs, Bikini bottoms ARE NOT items that can be returned due to hygiene reasons.
Faulty lingerie is very rare due to the checking procedures it is put through, on the odd occasion you have a fault please contact Samantha as soon as possible and she will contact the company on your behalf.
This policy is offered in addition to your legal rights.